Computer arbitrarily stops working

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  • Problem
  • Updated 2 years ago
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I start up my computer and it runs fine for about 10 - 15 mins then everything becomes unresponsive. I have to physically turn it off and restart it. This just started about 5 days ago. What's up and how can I fix it?
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danpattygioe

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Posted 2 years ago

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woodartisan55, Champion

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My laptop would do that when the battery started to become useless and had to be replaced. If it's a desktop, I have no idea.
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TM_Claudia, Employee

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Hi woodartisan55, thanks for replying!

Hi danpattygioe, thanks for letting us know about this issue.

To check if this issue is due to Trend Micro Security or not, please follow the steps in below support page to disable your Maximum Security temporary and see if your computer works normally without Maximum Security.
Disabling or enabling your Trend Micro Security software
Note: don't forget to enable Maximum Security back after you confirmed.

If your computer still became unresponsive when Maximum Security was disabled, you may need to ask Microsoft or the computer maker for further assistance. 

Please let me know how it goes.

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