Compatibility with iOS

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  • Updated 1 year ago
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When I try to download the Trend Micro Mobile Security App onto my Apple Tablet, it says the app is incompatible with my device. How is this so when the software says "iOS" on the front ?
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Posted 1 year ago

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TM_L, Official Rep

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Hi @dmcaquilina, our sincere apologies for the inconvenience this has caused.  

For this issue, if you are using the following iPad, we are sorry to inform you that the latest version of Trend Micro Mobile Security for iOS that you have downloaded from the Apple App Store is not compatible with 32-bit iOS devices. 
iPad 2
iPad 3
iPad 4
iPad Mini 1st Generation

You can view the detailed information by visiting the online article below:
Frequently Asked Questions (FAQ) about Mobile Security for iOS version 3.2 and 5.0

Please let me know if you have more concerns or questions by replying here. Thank you.

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