Coding errors with tmcomm.sys causing repeditive BSOD in my Windows 10 Home installation.

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  • Problem
  • Updated 2 years ago
  • In Progress
Environment:
I assembled....
ASUS Crosshair V Formula Z motherboard
AMD Black Edition FX 9590
8X2 A-Data 1600 DDR3 DRAM
Windows 10 Home 64 bit

Installed: Trend MicroTM Maximum Security 2016

I have detected the below errors in Trend Micro which is causing repeated BSOD in my Window 10 Home install. I have been a customer of Trend Micro since the 1990's sadly this may have come to and end. I have uninstalled My Trend Micro Package and I will not reinstall it until the tmcomm.sys/tmevtmgr.sys issue below is patched.
  

Code:

ffffd001`ec72eee8 fffff801`f8e38c11Unable to load image
tmcomm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for tmcomm.sys *** ERROR: Module load completed but symbols could not be
loaded for tmcomm.sys tmcomm+0x8c11
Code:
ffffd001`ec72ee98  fffff801`f9843f98Unable to load image 
tmevtmgr.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for tmevtmgr.sys *** ERROR: Module load completed but symbols could not
be loaded for tmevtmgr.sys tmevtmgr+0x3f98


Waiting
Ken


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22hornet

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Posted 2 years ago

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TM_L, Official Rep

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Thank you very much for being a long-time Trend Micro product user, and we're sorry to hear the issue you are encountering. We've recently had reports of this same issue, and here's a support document which explains how to resolve it.
Getting stuck on Windows Startup Repair after updating Trend Micro Security - See the RESOVING THE ISSUE section

We definitely hope you can continue to use our product! Please let us know if this helps. Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Thanks!

Trend Micro Home Users Community

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