Clearing up ransomeware

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  • Problem
  • Updated 2 years ago
  • In Progress
Infected with ransomeware
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vdclark

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Posted 2 years ago

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TM_Claudia, Employee

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Sorry to hear this issue. Please access the following support article and view "I got infected by Ransomware. What should I do?" section to download a free tool for solving the ransomware problem.
Ransomware: Introduction, Prevention and Trend Micro Security Solutions

We also highly recommend you to contact our Ransomware Hotline or Chat support to speed up the resolution of your issue.
- Ransomware Hotline (North America only): 1-877-558-7363 Mon. - Fri. 5AM - 8PM PST
- Chat support: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/prechat.aspx?vwd=kb-_-prd...

Hope it helps!

Trend Micro Home Users Community
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