clean spyprotector.exe and TNT2

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  • Problem
  • Updated 11 months ago
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Posted 11 months ago

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TM_Jabi, Employee

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Hi johnhctang and welcome to the community! 

Thanks for asking here! 

We saw that you already contacted us through our Chat support channel. If you wish to continue the session, please do not hesitate to contact us again for better assistance regarding this issue. 

You can also try to follow the steps below on how we can remove "spyprotector.exe".
Step 1: Uninstalling Potentially Unwanted Applications (PUA)
Step 2: Using the Trend Micro Anti Threat Toolkit to scan for malware infection.
a. Download the Anti-Threat Toolkit:
- Online scanner (32-bit)
- Online scanner (64-bit)

b. Read the Trend Micro License Agreement, then click I Accept to agree with the EULA and download the tool.
c. Click Save when the File Download window appears.
d. Select Desktop as the download location, then click Save.
e. Log on to the computer that is infected by a malware. Copy the Anti-Threat Toolkit into the infected computer.
f. After copying the Anti-Threat Toolkit, right-click the tool and then click Run as administrator.
g. Click Yes when the User Account Control window appears.
h. Click Scan Now when the Trend Micro Anti-Threat Toolkit window appears.

The scan may take some time. The tool will scan your computer and list the threats it finds.

i. The tool will show a summary of the scan. Click Fix Now to clean your computer.
j. Click Close to close the Anti-Threat Toolkit after your computer has been cleaned.
k. Click Proceed to send the information the tool collected to Trend Micro Technical Support.

You will receive a temporary ID number that you can use when you contact Trend Micro Technical Support and a Trend Micro Anti-Threat Toolkit folder will appear on the same folder where you ran the tool.

l. Go to Trend Micro Anti-Threat Toolkit folder > Output.
You will find a .ZIP file with the filename containing the timestamp and GUID.

m. If you still need help after you cleaned your computer:
send the .ZIP file together with the temporary ID number to the engineer who is handling your case. You can send it here as well. 

Please let us know if the steps above helps. Any update regarding this issue will be greatly appreciated. 
Thank you and have a great day! 

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