Chrome Lags Because Of Trend Micro Extension

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  • Question
  • Updated 1 year ago
  • Acknowledged
Every time I open Chrome, my whole system lags. It's because of the Trend Micro extension because if I disable it there is no problem. How do I fix this?
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kpri21lz

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Posted 1 year ago

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TM_Ron

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Hello kpri21lz,

Welcome to the community!

To fix this issue, may I know a few details in your computer?

1. The operating system of your computer.
2. The Google Chrome version that you have.
3. Trend Micro version.

In the meantime, please make sure that you are using the latest version of the Trend Micro software. To check that, please refer to the link below.

Checking if you have the latest version of Trend Micro Security software installed

Thank you and have a great day!

Trend Micro Home Users Community
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kpri21lz

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1. Windows 10 64-bit
2. 58.0.3029.110 (64-bit)
3. 11.1.1045
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TM_Pat, Official Rep

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Hello @kpri21lz!

Thank you for providing the details that we requested. We'd like to apologize for whatever inconvenience this has caused you, we understand that you are a very busy person. For further troubleshooting about this issue that you are experiencing, please follow the steps below:


Step 1: Switch off the Trend Micro Toolbar
             - To do that, please open the Main Console of your Trend Micro Security Software.
             - Once the Trend Micro program is open, go to Settings > Internet & Email Controls
            - After that, remove the check mark on "Display the Trend Micro Toolbar on supported web browsers". Click on Apply and then OK.

Step 2: Temporarily Disable the Trend Micro Security Software on your computer
             - To temporarily disable the software on your computer, press the Windows button on your keyboard and letter "R" both at the same time.
              - Doing that will open the Run program. On the open field, type: supporttool.exe
              - Click on OK.
              - That will open the Trend Micro Diagnostic Toolkit. Go to (C) Uninstall and then click on "Stop All Components".

Step 3: Restart Computer and replicate the issue
            
- Restarting your computer will enable the Trend Micro program on your computer again.
            - Once the computer is open, please open the Trend Micro program on your computer and then go to Settings Internet & Email Controls. Put the check mark back on "Display the Trend Micro Toolbar on supported web browsers" and then try to check if the issue still persists.

I hope this helps!

Should you have any other concern, please let us know.

Enjoy the rest of the week!

Trend Micro Home Users Community
(Edited)

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