Checking my trendmico is installed

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  • Updated 1 year ago
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Hi, Trendmicro keeps popping up asking to download and install when turn on my computer. My license doesn't run out til next year. I can't open the program to scan it and see if it is working properly.
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kat

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Posted 1 year ago

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woodartisan55, Champion

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I may help a bit if you let us know what kind of computer you're using and what system (Windows 8.1, Mac,...), kat.
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TM_Patch, Employee

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Hi kat, Welcome to the Community!

Thank you for posting your concern here. Let me help you on this one.

What you’ve been experiencing right now is an upgrade, because we recently launched the newest version of the Trend Micro program. You can’t open the program because it hasn’t been successfully upgraded yet on your computer. Please check if there will be any prompts for you to accept regarding the installation. If not, please inform us immediately so that we can further assist you.

Thank you for your help woodartisan55, yes we do need to know also the operating system of the computer for us to provide proper solution on your concern.

You may reply back on the thread below if you already checked your operating system. You may also include a screenshot if you like.

Thank you and have a great day!

Trend Micro Home UsersCommunity 
(Edited)
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kat

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Windows 8.1
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kat

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Thank you. Yes it just keeps installing every time I restart my computer and reopen it. But the actual software is not showing up in my programs so I can't scan or even open it. I have tried reinstalling it but it is only showing troubleshooting and password software.
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TM_Patch, Employee

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Hello again kat, thank you for that information.

Since you proceeded with the installation, but the actual software is still not available on your program list, then I recommend you to use first a tool that will remove entirely the program itself, as well as the remnants of the program. This is to avoid you having more problems regarding the installation later.

Please use this tool for you to clean uninstall your Trend Micro program:

Using the Trend Micro Remnant File Remover Tool

After running the tool, it will prompt you to accept then restart, so I highly suggest you to restart for the changes to take effect on your computer.

Once your computer has completely restarted, you can go ahead and reinstall your Trend Micro program.

Installing Maximum Security

I hope this helps.

Kindly reply back on the thread if it worked and you need anything else.

Thank you and have a great day!

Trend Micro Home Users Community 
(Edited)
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kat

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This appeared to work, thank you
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TM_Patch, Employee

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It's great to know that it worked. Thank you for your time in posting your concern here! 

Have a great day!

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