Charged my credit card but did not received the new Serial Number

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been unable to renew my antivirus. i've paid for this.

2. those buttons to "disable auto renewal" and "update your account information" are broken. they keep redirect me to the "renewal" page. 
Photo of yuken789

yuken789

  • 100 Points 100 badge 2x thumb
  • disapointed

Posted 1 year ago

  • 1
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hello yuken789,

Welcome to the Community.

I have sent you an email with the details that you need. That is for us to safely disclose any necessary information.

Regards,
Pat
Photo of yuken789

yuken789

  • 100 Points 100 badge 2x thumb
Thank you very much! The problem is now solved.
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hi yuken789,

You're welcome!

Regards,
Pat