Charged my credit card but did not received the new Serial Number

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been unable to renew my antivirus. i've paid for this.

2. those buttons to "disable auto renewal" and "update your account information" are broken. they keep redirect me to the "renewal" page. 
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yuken789

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  • disapointed

Posted 2 months ago

  • 1
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TM_Pat, Official Rep

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Hello yuken789,

Welcome to the Community.

I have sent you an email with the details that you need. That is for us to safely disclose any necessary information.

Regards,
Pat
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yuken789

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Thank you very much! The problem is now solved.
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TM_Pat, Official Rep

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Hi yuken789,

You're welcome!

Regards,
Pat

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