Charged for iphone account despite having PC account.

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  • Updated 2 months ago
  • Solved
Added  iphone to Trend Micro account. Received two emails, one "thanks for purchasing..." another "thanks for choosing..." I thought addition was free. What do I do?
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sdpeck11

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  • confused

Posted 2 months ago

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TM_Jabi, Employee

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Hello sdpeck11 and welcome to the community! 

Thanks for asking here.

Upon checking on our records, it seems that you bought a standalone license directly from Apple store for your iOS device. You can try to contact them so you can inquire about the purchase and if you can get a refund. For the meantime, please make sure that the automatic renewal for the Mobile Security for iOS is disabled, you can check the steps below: 
View, change, or cancel your subscriptions

Since you still have an existing license, you can check the link below so you can activate it using your active license. 
Activating Mobile Security for iOS using an existing Trend Micro account

I hope this helps.

Have a wonderful day! 

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