Changing password for app

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  • Updated 1 year ago
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IN the mobile security app on your phone. How do you change the password when going into parental controls etc?
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rachelwelch787

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi,

The password for Parental control, is the same as your account password, so you can change it there!

Kind Regards,
Tom
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TM_Victor, Employee

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Hi rachelwelch787 and welcome to the community!

Thank you for your input @Tom Emmelot and its greatly appreciated!

Yes the parental control password is the same as your Trend Micro account and to change the password, you may sign-in to the Trend Micro My Account portal and go to the accounts tab to change the password. 

In addition to that and once you are inside the parental control feature of the app, tap the lock icon at the upper right corner for the settings and you can change the lock settings to either a Pattern mode or PIN mode aside from the option for Trend Micro Account Password.

Note: If you are going to change the password via the Trend Micro My Account portal, you have to sign-out first from the mobile security app using settings then sign-in again using the same email address and new password.

I hope this helps with this concern. Please do not hesitate to contact us back for further assistance.

Have a wonderful week!

Trend Micro Home Users Community

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