Cashback trouble

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  • Problem
  • Updated 3 months ago
As discussed, I have purchased and installed update software.  Please send me $50 cashback form for fill in.  ref:_00D6A2j606._5006ACVe35:ref

PS To be honest, I have liked everything about trend up until now... I would've thought the cashback form and instructions would be available once I installed software and info emailed to me. Instead, I've had to follow up this info. 
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life.boat

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Posted 3 months ago

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TM_Pat, Official Rep

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Hi life.boat,

We're sorry to hear of your experience. We are continuously thriving to make the cashback process a lot simpler in the future.

To apply for your cashback, please click here and kindly fill out the online form.

Regards,
Pat
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life.boat

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Thank you for form Pat but still NOT solved... it won't allow the cashback amount on the form in order to submit. I tried to put '$50' in box but it would not accept it (when typed in nothing came out however allowed other boxes ok to fill in tho). Suggestions??? 
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life.boat

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PS I bought updated software online, and not in a store, if this helps
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TM_Joemar, Official Rep

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Hi life.boat,

We apologize for the wrong link above. 

Please claim your cashback using this link instead.

Regards,
Joemar
(Edited)
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life.boat

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Thanks. But got link and filled out form but still no confirmation email?!?!

What next? This is taking soooooooo long. I've got better things to do with my time, as I'm sure you do too.
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SEAMANALAN

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After decades with Trend, I feel they have zero loyalty to their customers.  You are better off---& cheaper off---to buy as a new customer.
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TM_Joemar, Official Rep

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Hi SEAMANALAN,

We are sorry that you feel and see it that way. Our renewal price should match the buy new price offered at the same time. If there is difference in price, we investigate and adjust as necessary. 


As for the cashback, we have passed on your feedback to our Promotions Team to ensure a simpler process in the future. 

^Joemar
(Edited)
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claudiu_botezatu

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Hello TM_Joemar,


"Our renewal price should match the buy new price offered at the same time"  

You know that this is not true!!! See TM_Kree answer below:

    

TM_Kree, Official Rep

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Hi All,

Thank you for your feedback. The discount on the initial purchase is an additional incentive available on a limited time. The Automatic Renewal, on the other hand, is under a different plan with fixed discounts whole year round. 

HeLoeb, I will send you an email to further discuss the renewal packages.

Have a great day!

Regards,
Kree


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