We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
I'm sorry to hear that you are encountering this issue in applying for your $50 cashback.
What browser are you using when you attempt to file for your cashback? Have you tried to use a different web browser like Google Chrome or Mozilla Firefox? If not yet, kindly try to use Google Chrome to register your claim.