Case number 00165719

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  • Updated 3 months ago
  • Solved
Hi TREND I have just got a message to say that my cover has expired on 4 april 2019.I renewed my policy last month and it dose not expire until 4 april 2021, could you please check this for me. the case number is 00165719. Thank You Peter Gray.
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Posted 3 months ago

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TM_Pia, Employee

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Hi, heatherandpetergray!

Welcome to Trend Micro Community!

I have checked your record. You have a duplicate purchase for a 24-month-subscription giving you 4 years. You've requested a refund for the other order so your subscription should still be active until March 25, 2021.

I have updated your subscription's expiration date. Would you mind checking if it has gone through?

Awaiting your response.


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