cant upgrade my trend micro

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  • Problem
  • Updated 2 years ago
  • In Progress
cant find trend micro on my laptop
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mannyigorot

  • 70 Points

Posted 2 years ago

  • 1
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Tom Emmelot, Champion

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Hi Manny,

There is no icon in the tray?
There is noting  in Start programs?
There is noting in Programs and parts?
Tell us some more,

Kind regards,
Tom
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Amir

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Hi ,

upgrade  ?! from old version to new version ( 2017 ) ?

- Uninstall old version .

- reset system

- download and install new version .

http://www.trendmicro.com/us/security/downloads/index.html

Best regards ,
Amir
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TM_L, Official Rep

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Hi Tom and Amir, thanks for your helping!

Hi @mannyigorot, we totally understand your concerns.

Please access the link below and check if you can perform an Update and a Quick Scan with your Maximum Security:
Checking if you have properly installed Trend Micro Security

After checking, if there's no Trend Micro Security installed on your computer, here's an online help doc to help you reinstall the latest version of Trend Micro Security:
Reinstalling the latest version of Trend Micro Security program

Please try and let us know if this resolves your issue. If not, could you provide detailed descriptions or screenshots of the issue you're encountering? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Trend Micro Home Users Community