cant upgrade even when connected to the internet

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
my trend micro can not update. It says there is no internet connection. But my device is connected to the internet and everything is working perfectly. But trend micro cant find any internet connection. I already tried the anti threat- toolkit. And i already contacted the trendmicro support but theres no one on the phone line available.
What should i do?
Thank you
Kind regards,
Photo of corny_1996


  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_Jandy


  • 504 Points 500 badge 2x thumb
Hi @corny_1996 and welcome to Trend Micro Community!

For the issue that you are experiencing, we do have a support article about this error that should help you.

"Connect to the Internet" error message appears from Trend Micro Security software

Please let us know if the the solutions from the article above solves the problem or if you need further assistance.

 Thank you and have great day!

Trend Micro Home Users Community 

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