Can't Update iTunes for Windows 10

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  • Problem
  • Updated 2 years ago
  • Acknowledged
iTunes stops partway through installation with "Windows Installer error"
Unable to determine the cause. Could it be Trend Micro?
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J and N Larson

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  • Frustrated--need iTunes to factory reset old iPhone and to upload photos to PC

Posted 2 years ago

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Try to disable Trend Micro by right click Trend Micro icon in the system tray (lower right corner) and uncheck "Protection Against Viruses & Spyware".
Remember to enable Trend Micro again after you tried this.
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TM_Cj, Alum

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Hi @J and N Larson and welcome to Trend Micro Community!

I understand that you want to know if your Trend Micro program is causing the issue with your iTunes. Let me help you with this.

Thank you very much @Jhja for your very helpful answer with regards to this post. As an additional guide, you may refer to the link below for detailed steps on how to enable/disable your Trend Micro program:

Disabling or enabling your Trend Micro Security software

Once the Trend Micro program is disabled, you may try to install the update for your iTunes to check if the issue still persist.

Thank you and have a great day!

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