Can't scan or update SW.

  • 2
  • Problem
  • Updated 7 months ago
  • Solved
Receiving this error anytime I attempt to begin a scan or manually check for SW updates: "You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." No update is running, nore is there an update downloading or installing. I have closed Trend Micro and rebooted PC a couple of times, no help.
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Brad

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Posted 8 months ago

  • 2
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TM_JustineM, Employee

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Hello Brad and thank you for posting on this community.

I apologize for the inconvenience that you are experiencing. May I know the version of the Trend Micro program that you have that is causing the issue?You can click on this link for you to check.

Checking if you have the latest version of Trend Micro Security software installed


If you are still using the old version which is version 11, you can click on this link for you to first remove the Trend Micro program using our Remnant Remover tool on this link.

Using the Trend Micro Remnant File Remover Tool

Then after running the Remnant Remover tool please go to this link to install the latest version of the Trend Micro program.

Upgrading Trend Micro Security to the latest version

I hope this helps you with your concern, we will wait for your reply.

Thank you and have a great week!

Trend Micro Home Users Community
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crossfiles

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None of that was helpful to my problem.
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Tom Emmelot, Champion

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Hi Crossfiles,

I don't know what you meant with SW can you give a screenshot of the error and the TM you are using?

Kind regards,
Tom
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TM_Malik, Employee

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Welcome to the Community, crossfiles!

May we ask if you are dealing with the same problem? If not, you may create a different post.

Thank you and have a great weekend!

Trend Micro Home Users Community
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lrar51

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Same problem but my version is 12


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TM_Jabi, Employee

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Hello lrar51,

Can you please provide more details to us so we can specify the issue? 

We will wait for your response. 

Thank you and have a great weekend!

Trend Micro Home Users Community