Can't scan for virus's

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
When I go to do a scan a message continually comes up asking if I want emails about my Mirco Trend account sent to my email addressa and will not let me perform a virus scan.
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verndiedric

  • 70 Points
  • frustrated

Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Thank you for reporting this issue. According to your description, first we would like to make sure the safety of your computer. Please follow the support page below to use HouseCall to scan your computer:
Scanning your computer using Trend Micro HouseCall (For Home Users) 

After HouseCall completed, please refer to the steps below to see if you can perform a Full Scan properly:
1. Open the main console of your Internet Security.
2. Click the arrow beside Scan.
3. Select Full Scan.

If the problem persists, please provide a description or picture of the message you're seeing, so we can investigate further at our end. Thank you.

Trend Micro Home Users Community