Can't scan

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  • Question
  • Updated 3 years ago
  • Answered
Have recently renewed my trend micro maximum security and can't run a scan. Only get a message that reads 'You cannot get started on this until you have finished receiving an update or running a scan. please try later.' Is this a common message that has a fix?
Photo of aldak


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Posted 3 years ago

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TM_L, Official Rep

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Thank you for renewing our product! For your issue, we have a previous community discussion on exactly the same issue that should help you:
Scan is on hold.

Please let us know if the solution works for you. Thanks!

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