Can't run Roblox game

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
After installing Trend Micro Maximum Security (TMMS), I can't run Roblox game from my computer. I have to stop TMMS in order to get the game running. I have tried to exclude the Roblox exe and added roblox domain into trusted site in TMMS but still can't get it running. Any suggestion?

Thanks
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syazlan

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Posted 4 months ago

  • 1
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TM_JB, Official Rep

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Hi syazlan and welcome to the community!

I'm currently trying out the game and installing to see if the same thing will happen on my end.

Please stay tuned and sorry for the loss in game time. I know how it feels and I'll get back to you soon.
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syazlan

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Thanks!
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give tyou some suggestion-

I think you have to set it in the whitelist in the properly format:
http*://*.GAMESITE/*
Check at the support page
(Edited)
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syazlan

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Hi Max Slo,

Yes I already did that http*://*.roblox.com/* but still not able to play Roblox game
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TM_Kiko, Employee

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Hello syazlan! Thank you for that update.

We are currently still checking this on our end. We have tried to replicate the problem and indeed ended up with the same results as you had. 
We are currently checking this further and have a dedicated team creating a solution.

Thank you for your patience.

Trend Micro Home Users Community
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TM_JB, Official Rep

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Hi Max Slo and thanks for the usual help!

Hi syazlan,

I tried it myself and it really does not work as long as the TM program is currently running.

We've informed the product developers about this issue and have collected logs in order to find out what particular feature is not allowing the game to run. Please extend your patience as we work through this. Thanks!
(Edited)
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syazlan

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Thank you TM_Kiko and TM_JB for your help. Will wait for a good news from you guys soon!
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TM_Jabi, Employee

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Hello syazlan

Can you please try to play the game now? 

An update has been deployed from their end and and as per testing, the issue doesn't exist anymore. 

We will wait for your response.

Thank you for your patience and bearing with us through the process. 

Best Regards, 
Trend Micro Home Users Community
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Max Slo, Champion

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Just for info, yes, it is working on my configuration! 
Good job TM! 
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TM_JB, Official Rep

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Also tried it on my laptop. It works now. Please let us know if it works on your end syazlan?
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syazlan

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Hi TM_Jabi and TM_JB, 

Will try tonight my home computer. Will update later

Thanks!
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TM_Jabi, Employee

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Hi Everyone, 

Thanks for all of your updates. 
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syazlan

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Hi All,

I can confirmed now I am able to play Roblox game with TMMS running on background. 

Thank you everyone for your help!
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TM_Shella, Employee

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Hi syazlan,

Thank you for letting us know.

It is so nice to hear that this concern isalready resolved. Should you have other questions, feel free to post on thiscommunity.

Hope you have a wonderful weekend!

Regards,



Trend Micro Home Users Community

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