Can't reinstall Trend Micro on desktop after hard drive failed and new one installed.

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  • Updated 1 month ago
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Dell PC hard drive crashed, and a new one was installed on Dell desktop w/ Windows 10. Can't reload my current, active trend micro system. Showing as  icon on  taskbar, but is frozen. Can anyone help? CD drive sees it, but won't open and start it. 

Photo of Debbie Starkey Scates

Posted 1 month ago

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TM_Kim, Employee

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Hi, Debbie Starkey Scates.

Please reinstall the program by following the steps on the links below:

1. Uninstalling Trend Micro Security software on your WindowsTM PC
2. Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

In case you need more help, please let us know immediately.

- Kim