can't load trendmicro on windows 7 pro

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  • Updated 7 months ago
had a toshiba notebook with windows xp, and trendmicro was installed. because of discontinued support of windows xp. installed windows 7 pro, then installed trendmicro and received alert that trendmicro no longer supported this sofrware version meaning windows xp.
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hpochik

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Posted 7 months ago

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woodartisan55, Champion

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Here's a previous reply from one of the Trend Micro techs:

Hello everyone and mlsupport ! Welcome to the community!

As per our official statement, Microsoft has announced that all official support for the Windows XP OS has ended on April 8, 2014, which includes all bug fixes and vulnerability patches. After April 8, any new vulnerability that may be discovered or targeted at Windows XP will not be addressed by Microsoft and may be of concern to users, especially those who have not yet upgraded to the latest supported OS. You can refer to this article for more information about Microsoft’s announcement.

We would like to apologize if this will cause you inconvenience.

Thank you for understanding.

Trend Micro's official statement for Windows XP's Consumer End of Support (EOS)

All the best,

Trend Micro Home Users Community

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TM_Malik

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Hi, woodartisan55. Thank you for helping us in our Community.

Welcome to the Community, hpochik! :)

Is it correct that you have Windows 7 installed on your PC? Kindly provide us the exact error message to provide you proper solution. For now, you may try downloading the installer by clicking here. It should be compatible with Windows 7 Operating System.

Hope this helps. Happy weekend!

Trend Micro Home Users Community

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