Can't enter serial number into trend on iphone XS

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
Have renewed Premium Trend on laptop and now want to load onto iphone xs. Have installed ap on phone selected settings and logged into Trend Micro account but it does not ask for my serial number, just showing that ap expires in 7 days. appreciate any help.
Photo of liz.jarrah


  • 70 Points

Posted 9 months ago

  • 1
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
HiĀ liz.jarrah,

If you have a serial number that starts with letter "X", you may activate it here through the Activation Portal.

After activating your serial number through the activation portal, do the following steps.
  1. Open the Trend Micro Mobile Security app on your iPhone
  2. Go to Settings then tap Sign out.
  3. After signing out, sign back in to your Trend Micro account from within the app.
I hope this helps!