Can't download Trend on device using chrome os

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  • Updated 2 years ago
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Trying to protect another device and get message "this file is designed for a PC using windows software. This is not compatible with your device which runs chrome os. Please search the chrome web store for a suitable replacement app"
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Posted 2 years ago

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TM_Claudia, Employee

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Sorry to hear this error. Please refer to the following instruction to install and activate Mobile Security for Android bundled with Maximum Security on your devices:

  1. Open Play Store on your Android device and search for "Trend Micro Mobile Security".
  2. Select the app "Mobile Security & Antivirus".
  3. Tap INSTALL.
  4. Tap ACCEPT and wait for the download to finish.
  5. After installed completed, tap OPEN.
  6. On the License Agreement, tap Accept and Continue.
  7. Tap Join or Skip.
  8. Tap OK.
  9. Tap Buy/Activate.
  10. Tap Use an Activation Code.
  11. Enter your serial number of Maximum Security then tap OK.
  12. Sign in with your Trend Micro account.
Please let us know how it goes! 

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