cant add software to list of trusted software. Or this exception is ignored

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  • Updated 7 months ago
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i just installed a new version of my 3d software and 3d renderer.
When adding the .exe to the exception list it gets listed.
But still it will get blocked.
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fnkbnr

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Posted 7 months ago

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TM_Victor, Employee

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HiĀ fnkbnr,

I would like to request screen shot of the problem that you are experiencing as there are 2 features and either of them could be the one blocking your software. The features which has trust list implementation are the Trend Micro antivirus scan and the Trend Micro Folder Shield feature. They both have trust list but they function separately.

The Trend Micro folder shield's trust list, contains trusted programs that can access folder shield protected folders. With the Trend Micro antivirus scan's trust list, the software placed under this list will be ignored for scan or monitoring by the Trend Micro protection.

I would like to know if you have also tried placing the whole folder for the software on exemption list?

We would love to hear from you soon. Have a great week!

Trend Micro Home Users Community
(Edited)
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Schiwata

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You can try this.
Add the main .exe, the folder the program is installed on, and any other DLL you find in there, individually to the exception list.