Can't access items in menu

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  • Question
  • Updated 3 years ago
I click on the icon at the bottom of the screen and the menu comes up, but nothing happens when I click on Open the Main Console and Scan now and Check for Program updates.
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for contacting us in our new community! For the issue you're encountering, did this start suddenly or after you installed another software? We do have other customers reporting similar issue, and here's the community discussion and related solution:
cannot open the control console. Clicking on icon produces an instant spinning circle and then nothing

Alternatively, since you're our premium support service subscriber, please contact our 24x7 hotline and a premium support engineer equipped with advanced diagnostic tool will help you right away. Please find the premium service phone number in the "Call Premium Support" section in this page.

Apologies for the inconvenience the product is causing, and thank you for using Trend Micro!

Trend Micro Home Users Community

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