Cannot uninstall apps

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  • Updated 2 years ago
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My android S5 has a recurring pop-up that looks like it comes from Trend Micro Mobile Security. It says Removal Recommended, App: Samsung Billing, This app may threaten your privacy. Tap Uninstall to remove this app from your device. A select option says 'Details' and at the bottom are 2 options Cancel and Uninstall
After clicking on 'Details'
another page appears saying Samsung Billing 4.1.02-2 and in orange: Uninstallation Critical.
Below in gray highlight is:
Apps which pose a privacy risk may be secretly attempting to steal private information, which can then be sent to a third party without the user's knowledge or approval.
Next block below says:
Sends messages without authorization.
At the bottom keys to select 'Uninstall' or 'Trust'.
Checking Trend Micro App manager Samsung Billing is listed as described above.
Because I have not and do not intend to purchase anything from Samsung, it seemed reasonable to uninstall the app as advised. If I select 'uninstall' how can I uninstall. To Uninstall this app only 2 options occur: Cancel and Return to factory settings. So how to Uninstall?
Your advice please.
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sunny miller

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Posted 2 years ago

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TM_Ian, Employee

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Hello @sunny miller and welcome to Trend Micro Community!

Thank you for posting your concern here. For your concern, below are the steps on how you may manually uninstall the Samsung Billing app from your device:

Step 1: Open your Trend Micro Mobile Security app.
Step 2: Tap "App Manager".
Step 3: Scroll down until you see Samsung Billing. Tap Samsung Billing on the list.
Step 4: Tap on Uninstall button at the bottom of the app.
Step 5: Click OK when a confirmation popup appear.
Step 6: Wait for the un-installation to finish.

Another way to uninstall the app is to go to your devices Settings>Applications and then scroll down until you see Samsung Billing on the list. Tap on that and select Uninstall.

We hope this helps. In case you have further concerns, please do not hesitate to let us know.

Thank you for posting here and enjoy the rest of the week! :)

Trend Micro Home Users Community

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