Scanner communication cannot be established

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  • Updated 2 years ago
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  • (Edited)
I have a HP multi function printer. My printer works however my scanner has stopped working. The error my scanner comes up with indicates the scanner communication cannot be established. HP indicates it could be something with the firewall?
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john.milli

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Posted 2 years ago

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TM_JB, Official Rep

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Thanks for letting us know John. I do suggest that you check first to see if Trend Micro is the actual cause of the issue. You can try out the guide below:

Disabling or enabling your Trend Micro Security software

If you happen to be running a Mac then you could try out this other guide:

Unable to run a scan with HP scanner when Trend Micro Titanium for Mac is enabled
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TM_JB, Official Rep

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Hi john, I'd like to ask if the fix worked for you or if you were able to determine the cause of the issue? Kindly let us know and have a good day!

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