cannot scan it freezes

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
computer freezes when trying to do a quick scan
Photo of NANATWEETY

NANATWEETY

  • 70 Points

Posted 3 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,208 Points 20k badge 2x thumb
Hi NANATWEETY

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

You can try this:
1  Win-key/r, type "supporttool" ,Enter
2 Open tab C
3 Click on 5, wait that the buttons come up again.
4 Click on 2 and 3
5 Click on 4
6 If the icon is in the tray, right click and left click on "Check for program updates"
7 than do a scan again.
Here from you.

Kind regards,
Tom



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