Cannot print from my computer since Folder Shield updated. Using Windows 10 on desktop PC. Trend 15.0..1231

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  • Updated 2 months ago
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Ever since Folder Shield updated, I can no longer print from my computer. The printer is communicating fine, it's just blocked from printing. How do I reverse this?
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Posted 2 months ago

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TM_Cha, Employee

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Hi adele_connolly_1,

Can you check if the folders added on the Folder Shield follows the same format?

It's possible that the whole C: drive of your computer is added on the Folder Shield that's why you are not allowed to make changes to your printer.

If it follows the same format, please try to disable Folder Shield temporarily and try if you will be able to print a file. 

Let me know how it goes.