We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
It's quite a few steps to perform, but please do let us know if this solution works for you.
Also, as you're a valued subscriber of our premium support service, you can also call the Premium Support hotline at any time 24x7, and one of our engineers will be able to work with you closely to ensure your issue can be resolved quickly. Please find the premium service phone number in the "Call Premium Support" section in this page.