cannot open the control console. Clicking on icon produces an instant spinning circle and then nothing.

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  • Updated 2 years ago
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cannot open the control console. Clicking on icon produces an instant spinning circle and then nothing.
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jdmmti

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Posted 2 years ago

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TM_Claudia, Employee

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Sorry to hear this issue. I understand that you can not open the main console of your Internet Security successfully. Regarding your situation, here's a support article that addresses this issue:
Unable to open the main console of Trend Micro Titanium

It's quite a few steps to perform, but please do let us know if this solution works for you.

Also, as you're a valued subscriber of our premium support service, you can also call the Premium Support hotline at any time 24x7, and one of our engineers will be able to work with you closely to ensure your issue can be resolved quickly. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you.

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