cannot locate serial number. i have trend micro installed. your records show i'm not subscribed to anything.

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Photo of jkj269

jkj269

  • 70 Points

Posted 5 months ago

  • 1
Photo of TM_Jean

TM_Jean, Employee

  • 3,000 Points 3k badge 2x thumb
Hello jkj269 and welcome to the community! 

If you purchased your subscription directly from Trend Micro online store or purchased over the phone with our Support, you may check this link. 

Finding the serial number of Trend Micro Security

If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek Squad or your ISP support team instead.

As long as the Trend Micro Serial number had been activated and set up with a Trend Micro Account, you may refer to the first two options in the link above.

Thank you! :) 

Trend Micro Home Users Community
(Edited)