cannot close my results window

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  • Updated 2 years ago
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Results window left side security scan no threats found right side optimization level below this is a running circle.
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tadjmeyers

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Posted 2 years ago

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tadjmeyers

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Cannot close my results window Results window left side security scan no threats found, right side optimization level and below this is a running circle.
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TM_L, Official Rep

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Hi @tadjmeyers, thanks for trying our new Community! 

For your situation, please right-click the Trend Micro icon in the System Tray (near the clock at the bottom-right part of the screen) and select Exit to turn off Results window and you Trend Micro Security temporary. After the program is disabled, please click the Trend Micro icon on the Windows Start screen or desktop to restart it.

When Trend Micro Security restarted, please follow the support page below to perform an update and a quick scan to see if Results window can be closed:
Checking if you have properly installed Trend Micro Security

If the problem persists, as you're a valued subscriber of our premium support service, we would highly recommend you to utilize our premium support which includes 24x7 phone support and online remote services exclusively for you. Please find the premium service phone number in the "Call Premium Support" section of this page

Thank you.

Trend Micro Home Users Community

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