Cannot access Internet Explorer

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  • Question
  • Updated 2 years ago
  • Acknowledged
After loading Trend Micro Titanium Maximum Security, my Internet Explorer doesn't run. When trying to run IE, I get the following problem list:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.18792
Application Timestamp: 59906c46
Fault Module Name: StackHash_2264
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 000000000012001a
OS Version: 6.1.7601.
Locale ID: 7177
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

If I uninstall Trend Micro, all works fine again. I have tried with IE11, 9 & 8. All do not run with Trend Micro. I have also tried disabling features of Trend Micro, but this also does not help.

The only time I can sometimes access IE is if an external link is used to access a web site, such as in clicking on a link in a document. However IE still doesn't appear to respond correctly.

Please help, as this is extremely frustrating.
Photo of elecsol


  • 70 Points

Posted 2 years ago

  • 2
Photo of TM_Kiko


  • 10,502 Points 10k badge 2x thumb
Hello there Dave (elecsol) ! Welcome to the community and thanks for posting your inquiry here.

We understand that you are having troubles with regard to opening the Internet Explorer browser while the Trend Micro program is enabled.

We would like to know what version of the Trend Micro program are you using so we can check and try to replicate the issue from our end. You may also want to do the latest version Upgrade (2018 Version) if ever you have not done it yet.

See this link for the Free Upgrade:

Installing Maximum Security 12

Also, can you please check if you have any Operating System version update available as well? 

We are looking forward to your response so we can help you further.

All the best.

Trend Micro Home Users Community
Photo of Ben


  • 484 Points 250 badge 2x thumb
Please inform what version of Windows you are using. Internet explore 8 is something that uses windows XP and if,  you will have troubles with many programs. 
Windows 10 has Edge as well Internet explorer 12. You can choose wich one you want to use by clicking up right in the corner on the 3 vertical dots. scrol down to open the site with windows explorer.
Question: why use IE explorer as browser site and not Edge. This is special designed for your apps.

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