Cancel my subscription

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  • Question
  • Updated 2 years ago
When I received a notification that my subscription was going to expire, I went to my account and turned off auto-renew. I then bought the latest version (at $35) and downloaded it. A week or 2 later, you hit my credit card with another $71 charge. That was finally resolved, but now I am being told by the software I downloaded over a month ago that my renewal has expired.

That's it, I'm done with this shit - please refund my money. I will not be using you in the future.
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larry.scott.rhodes

  • 70 Points

Posted 2 years ago

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TM_L, Official Rep

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Hi @larry.scott.rhodes, we're very sorry to hear that you're encountering frustrations with our product.

We definitely want to help you to solve this expiration issue. After checking your account information and we confirmed the expiry date has updated to 2017-12-19. Can you refer to the article below for step by step directions to check if your issue is solved:
Trend Micro Security subscription was not extended after renewal

We apologize again for the frustration caused. If you're still seeing the expiration message, please provide a picture of the message, we'll assist you as soon as possible. 

Trend Micro Home Users Community

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