Can you tell me if the product I just purchased, downloaded and installed has in fact happened. My account says I have no products.

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
Photo of jjjewett50


  • 70 Points

Posted 3 years ago

  • 1
Photo of mirokun04

mirokun04, Employee

  • 130 Points 100 badge 2x thumb
Hi, please open your Trend Micro Security and check your the expiration date of your program, if it says you are using a trial version, then it means that your program is not yet activated even if it is already installed. After activation, the subscription will appear on your account :).
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
@mirokun04   Thank you for helping! 

@jjjewett50   Sorry for the late response. We noticed you have contacted our Phone Support over this question, and the Support Team was able to speed up the resolution of your issue.

Please let us know if you need further assistance.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.