can you get rid of a virus that is on my computer now?

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I am getting error code 0xc00000e5 can you help me fix this?
Photo of wcrice


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Posted 2 years ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi wcrice,

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
May i ask, The OS, TM Version and when you got the error, can you make a screenshot?
Do you use multi AV programs?

Kind regards,
Photo of TM_Malik


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Hello wcrice and Tom Emmelot! I hope that we are doing fine today. :)

I see that the Error Code: 0xc00000e5 might be encountered if there are two or more Antivirus programs installed on the computer. Kindly check on your computer's Programs and Features if there are any other security program installed besides the Trend Micro program.

You may access the link below for more information:
Programs to remove before installing Trend Micro Security

By the way, may I know when it this error code being encountered? Is it after trying to open the Trend Micro program? If not, kindly provide more details so that we can give out a proper solution.

Feel free to reply back on this thread if you need further help. Thank you so much!

Trend Micro Home Users Community

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