can not update

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  • Problem
  • Updated 1 year ago
  • Solved
can not update. message reds You cannot check for a program update until the scan now in progress has finished. Please try again later. Been doing this for atleasr a week
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skiburd

  • 70 Points

Posted 1 year ago

  • 1
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TM_Jabi, Employee

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Official Response
Hi skiburd and welcome to the community!

Thanks for asking here! Performance issues could be due to a number of different factors. 
One of the most known cause of this issue is corrupted components of the Trend Micro program, the program cannot finish scanning your computer and that makes the program busy and hinders you to perform any other actions, like checking for updates manually. 

Here are some  steps on how we can resolve the issue.

Step 1: Stop the scan process. 
To restart the scan, do the following
1. Open the Task Manager by doing either of the following
  • Press CTRL + SHIFT + ESC.
  • Press CTRL + ALT + DELETE, then click Task Manager.
  • Right-click any empty space on your taskbar, then select Start Task Manager.
2. Click the Processes tab on the Task Manager.
3. Select any instance of uiWinMgr.exe, then click End Process.
4. Restart the computer, then try to check for updates again.
5. Check if the issue has been resolved.

Step 2: Restart the components of the Trend Micro program. 
Youmay refer to the link below for detailed steps.
Disabling or enabling your Trend Micro Security software

Note: If the issue persists, proceed to the next step.

Step 3: Reinstalling the Trend Micro program.
1. Here'sa reference doc for the steps about Using the Trend Micro Remnant File Remover Tool.
This hotfix removes any leftover Trend Micro files from your computers so that you can successfully install the latest version of your Trend Micro Security Software.

2. We have a support article on how to download, install and activate the Trend Micro program that should help you.
Installing Maximum Security 2017

Note: If you do not know your serial number, you can use this guide as well.
Finding the serial number of Trend Micro Security


Please let us know of any updates. It will be highly appreciated! 

Thank you!