Can not download new components updates. Every time I click on check for program updates, it shows, ! last update May 16, 2018

  • 1
  • Question
  • Updated 5 months ago
  • In Progress
Anti-virus program no longer updates automatically and cannot update manually
Photo of jl2coop

jl2coop

  • 70 Points
  • lost

Posted 5 months ago

  • 1
Photo of TM_Phebs

TM_Phebs, Employee

  • 2,486 Points 2k badge 2x thumb
Hi jl2coop, welcome to the community!

May I know if there is any specific error message that comes up when you try to download the updates? If it is "Unable to install the update. Please try again later", you can follow the steps on the link below: 

"Unable to install the update. Please try again later" error message appears when clicking the "About the Software" button of Trend Micro Security

Also, we would like you to take advantage of your premium subscription. Please feel free to contact our premium department, you may refer to the link below for our premium support number: 

Ways to Contact Support

Regards