Can I upgrade from 1 to 2 devices (Mac & PC)

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  • Question
  • Updated 9 months ago
  • Answered
I have just renewed Max security 10 on mac (single device product)but would now like to add a second device a laptop pc. Is it possible to upgrade for second device or do i need to purchase separate software?
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pl

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Posted 2 years ago

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TM_Claudia, Employee

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We found two licenses under your account. The single device license for Mac is already consumed and more devices cannot be added. However, your second license supports two seats and one seat is still available, with expiration in May 2017. Could you try installing with that license first? Please let us know if you need more help. Thanks!
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harry.goldsmith

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How do I find the two licenses? I can only find the one on this machine that expires in January 2018
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TM_Ian, Employee

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Hi @harry.goldsmith,

Thank you for posting your concern here.

You should be able to see your 2 Trend Micro licenses from your Trend Micro account page if the 2 licenses are registered to the same account.

You may login to your Trend Micro account by clicking this link.

Thank you and have a great day!

Trend Micro Home Users Community
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dangrandmaison43

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Your reply made me really confused. I am with the understanding that I am good until Dec of 2018. I am with the understanding that I can put another device on my plan. Why are you mentioning two licenses (whatever that means) and the dates you mentioned don't even make sense.
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TM_Kiko, Employee

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Hello dangrandmaison43,

This scenario might not be application to you as some people have several account (serial numbers) registered under their email address associated with the Trend Micro account.

Trend Micro Home Users Community
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dangrandmaison43

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Hi TM..
OK, so how do get the Micro Trend icon onto my desktop? I am trying to put protection onto
my wife's Ipad and in my research on how to do that it mentioned double clicking on the icon which is on my desktop, which it isn't.
Thank you.
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TM_Jabi, Employee

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Topic is irrelevant to original post.

Please reference the new conversation here: Installing Mobile Security App for iOS

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