Can "Folder Shield" be used to protect a whole second hard drive eg Drive D: that is being used as the backup and is always accessible

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Can "Folder Shield" be used to protect a whole second hard drive eg Drive D: that is being used as the backup on a computer but is always accessible
Photo of adcrom

adcrom

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @adcrom, Thanks for trying our new Community!

For your "Folder Shield" question, we are sorry to inform you that Folder Shield can only be used on one folder per computer, and this feature does not support Removable Disks, Network drives, and Mounted drives. 
It also does not support folder property which contains hidden, system, symbolic and not indexed like: 
• C:\ 
• C:\Program Files 
• C:\Program Files(x86) 
• C:\Windows 

Since you can only protect 1 folder, I suggest choosing 1 folder on 1 hard drive put all your important files in that folder. 

Thanks and please let us know if your question was answered.

Trend Micro Home Users Community
This appears to be old information.... is that correct? I have Trend Micro Maximum Security Version: 12.0.1191

It appears that I can protect several folder including an entire D: Drive....

Am I confused?
This appears to be old information.... is that correct? I have Trend Micro Maximum Security Version: 12.0.1191

It appears that I can protect several folder including an entire D: Drive....

Am I confused?
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 24,296 Points 20k badge 2x thumb
Hi pinnaclepaintingutah

Yes you can protect the entire D: Drive....!!
Wish you the best for you and your family in 2018

Kind regards,
Tom
Photo of ordersw

ordersw

  • 112 Points 100 badge 2x thumb
I mean no disrespect, but if TM is really trying to help us protect ourselves from ransomware, the protecting only 1 specific folder, with file-attribute restrictions, on only 1 computer seems rather pointless.  I doubt ransomware is that particular.
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @ordersw, thanks for the reply and Happy New Year!

To answer your question, Trend Micro Security has process and features that help to your entire computer protect from ransomware. You can refer to the link below for detailed information:
Ransomware: Introduction, Prevention and Trend Micro Security Solutions

One of the newest features of the 2017 version is the folder shield. Folder Shield feature prevents ransomware from maliciously encrypting your files and holding them hostage until you pay the attacker. But only can be used on one folder per computer. You can refer to this link for more information:
Using the Folder Shield feature of Trend Micro Security

Please let me know if you have more concerns or questions by replying here. Thank you.

Trend Micro Home Users Community
Photo of erza

erza, Official Rep

  • 3,170 Points 3k badge 2x thumb
Hi ordersw,

Thanks for the feedback. 

Folder Shield is our last layer of protection against ransomware. What it does is prevent every process/service, unless whitelisted, from accessing the files inside that folder. You can imagine how it will impact your experience as well as machine's performance if you put the whole drive protected by Folder Shield. It's like Windows OS' UAC but much more aggressive.

I say its the last layer of protection because the fundamental solution should be able to detect unauthorized encryption or modification of files and even be able to backup the modified file so we can restore it once ransomware has been terminated. You can find details of our ransomware solution here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1099580.aspx

In this version, we only recommend to put important documents, files, pictures in the protected folder. You can expect enhancement on the next release.

^erza
Photo of ordersw

ordersw

  • 112 Points 100 badge 2x thumb
Ah!  OK, I understand.  The first line of defense is as TM has published in Ransomware: Introduction, Prevention and Trend Micro Security Solutions,
whereas for truly critical files, an additional layer of protection can be created using the folder shield approach.  I did not realize it was a strictly white-list methodology. Thanks for clarifying the difference and practical usages thereof.

Cheers!
Photo of erza

erza, Official Rep

  • 3,170 Points 3k badge 2x thumb
Exactly :)

This conversation is no longer open for comments or replies.