BugSplat reporting window pops up after crash win10pro creaters ed

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  • Updated 2 months ago
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The last two times my computer has rebooted on its own "crashed when not part of a sched. update" 
Upon start up I'm getting a BugSplat dialog box asking to send data re crash to BugSplat.
I've had this computer for one year and have never seen this before...Ugh. Ran a full scan with updated Maximum security and no threats were found - what should I do next? Is it possible to have something dangerous that a full scan wouldn't detect?
Here are screen shots of BugSplat dialog and one from AOL gold that makes me wonder if all this isn't coming from AOL (the red X) in ad bar of mail
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Posted 2 months ago

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TM_Kiko, Employee

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Hello jponeday ! We understand that you are having concerns with the Bug Splat notification. Allow me to share some ideas with this program.

Actually, the BugSplat application is a legitimate program that is tied up with several applications that general consumers install on their computers. This includes Games, Financial Management tools (Quicken) etc...

As per its main purpose, to notify you that this certain program has stopped working, should be the normal behavior of this program. The thing is, we do not have the knowledge here on our end to determine what specific program that you have on your computer that utilizes the BugSplat application. I would suggest that you contact them and ask them for a clarification (and maybe, pinpoint what program that you have on your computer is crashing).

For the red X that you are seeing on your AOL gold, as per checking, is a blocking notification as the Original ad may contain or direct you to a known malicious website.

I hope this helps.

Trend Micro Home Users Community
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Thank you for the information! This came up after middle of the night microsoft security updates were installed, so it wasn't a crash. Good to know that this is just a part of some program or software that I assume was installed with the latest creators edition of windows 10 pro 64bit. I think I read somewhere that it could be associated with some game that's included in this... Don't really know for sure, but seems after reading your reply to be harmless.  
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TM_Shei, Employee

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Hi jponeday,

It's good to know that we were able to clarify things for you. If you have questions regarding this kinds of problems again, do not hesitate to contact us again.

Should you have other concerns, don't hesitate to reply.

Trend Micro Home Users Community