BSOD with trendMirco Maximum Security and Veeam Endpoint Backup

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  • Problem
  • Updated 1 year ago
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PC Lenovo Workstation C30, OS Win 7 Prof, Maximum Security 2017
With a restore with Veeam and maintained exclusion list in TrendMicro I get a BSOD. An investigation by Veeam has shown that the cause of the Trendmicro driver is tmevtmgr.sys. This driver is corrupt and responsible for the BSOD. How can I remove the driver completely from the system. It is so that a restore with Veeam and deactivated virus scanner works perfectly.

Meanwhile I think that the Trendmicro virus scanner is not the right product for me.
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ap.register

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi ap,

I think, the best you can do is after a system restore is to uninstall TM and do a new install, and this is of course the Veenam restore while TM still working and protecting, then you get older and newer files and TM get mixed-up.
Installing Internet Security 2017
https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security-2017/1115023.as...
Hope this work for you.

Kind regards,
Tom
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TM_L, Official Rep

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Hi @ap.register, I understand your frustration.

For your issue, could you try the following steps and check if the same symptom occurs:

Step1. Uninstalling Trend Micro Security using uninstall tool: 
[Hotfix] Uninstalling Trend Micro Security 2017 using the Uninstall Tool

Step2. Using Remnant File Remover Tool: 
Using the Trend Micro Remnant File Remover Tool

Step3. Delete Trend Micro drivers in Device Manager: 
  1. On your keyboard, press the Windows logo key +R
  2. Type "devmgmt.msc" on the Open field, then press Enter. 
  3. Click View, then make sure Show hidden devices is ticked. 
  4. Double-click Network Adapters to expand it. 
  5. Look for any Trend Micro on the list 
  6. Right-click on Trend Micro, then select Uninstall. 
  7. Tick Delete the driver software for this device in the Confirm Device Removal window.
  8. Click OK to complete the uninstall process. 
  9. Choose restart later in case you need to remove more than 1 Trend Micro on the list 
  10. Double-click Non Plug and Play Drivers to expand it. 
  11. Look for "tmevtmgr" and any other Trend Micro related drivers on the list 
  12. Right-click Trend Micro, then select Uninstall. 
  13. Tick Delete the driver software for this device in the Confirm Device Removal window. 
  14. Click OK to complete the uninstall process. 
  15. Restart your computer when you are done removing all Trend Micro on the list. 
  16. See if the BSOD issue is solved.
Step4. Reinstalling Trend Micro Maximum Security:
Installing Maximum Security 2017

It's quite a few steps to perform, but please do let us know if it solves your BSOD issue. We'll assist you if you still encounter problems. Thank you

Trend Micro Home Users Community
(Edited)