BSOD Issue after latest Trend Micro Security upgrade

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  • Updated 11 months ago
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I have Windows 10 home premium on a HP Compaq 24" all in one. I keep getting random blue screen restarts, each blue screen has a different error message, I got MS remote assist a few days ago, the problem stopped for one day and then started again after Trend Micro updated, short of completely removing the program from my computer, I don't know what else to do. I could be playing MS Solitaire, just starting an online lesson or just looking at my photos, next thing you know, blue screen restart.

Note: This conversation was created from a reply on: Windows Media Center - Trend Micro's bad behavior.
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Posted 11 months ago

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TM_Pat, Employee

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Hi bagnall66,

We're sorry to hear that you encounter this kind of issue with our product. We have published a fix for that problem. Please check out this page: [Hotfix] BSOD during computer sleep mode after upgrading your Trend Micro Security to the latest version

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Tom Emmelot, Champion

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Hi bagnall66

If i understood you PC is new, go back to the store and let them check, because i think this is a hardware problem.
Maybe a CPU , Memory, motherboard, hdd or graphic problem.
Dont start a other treat, just report here, last time i ask you to check temperatures with Speccy, you can monitor the temp's while you are doing things.
You can find Speccy here:

Here from you.

Kind regards,

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Hello again Tom,
I went to Microsoft Assist, it took a while to get through a full diagnostic which included a hardware check, did an OS update, memory purge, the whole nine yards
The blue screens stopped for a day or two, got one last two nights ago, went through and removed some unwanted and remnant programs, so far so good. The machine has frozen a couple of times, but no restart yet, usually happens when Trend kicks in.
God bless you.
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TM_X, Alum

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Hi bagnall66

Please keep us updated on this. If the issue persists and wasn't resolved by the hotfix above, we may have to check other possible cause.