Bluetooth issues

  • 3
  • Question
  • Updated 2 years ago
  • Acknowledged
I have trend maximum security on my computers , phone & tablet. Before I installed it on my phone, my phone connected to the hands free in my car. Since installing it the bluetooth keeps switching off. This is very annoying. How can I turn blue tooth back on so that it stays on.
Photo of Trevor Gardiner

Trevor Gardiner

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 3
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hello Trevor Gardiner and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

To further check about this matter, you might have enabled the Just-a-Phone Mode on your Trend Micro Mobile Security. If the said feature is enabled, it will disable features like 3G/4G, Wi-Fi and Bluetooth.

If you would like to keep the said feature on, you may consider checking the battery threshold that you set under Auto Just-a-Phone.

I hope this helps!

Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
Photo of donnworrybehappy


  • 62 Points
My Bluetooth problems started on my galaxy s8 since I install trend Max. The just a phone setting made no difference. This is really starting to annoy me. I'm considering just uninstalling it
Photo of TM_Victor

TM_Victor, Employee

  • 4,942 Points 4k badge 2x thumb
Hi donnworrybehappy,

I would like to know if you have already uninstalled the Trend Micro mobile security on your Galaxy S8?

May we also know if after doing so, the bluetooth problem has been resolved?

I have checked on Samsung community regarding this case on bluetooth problems and may I suggest this post for their suggested procedures regarding the problem in connecting vehicles?

Galaxy S8 Bluetooth Connection 

We hope to hear from you. Have a great weekend!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.