blocking pop ups in real time not working

  • 1
  • Problem
  • Updated 2 months ago
My Trend Micro doesn't block unwanted website pop ups in real time. There is one day that trend micro did its work blocking pop ups, but the next day its no longer blocking it. Is there a setting or feature in the program that I need to set so I can have the pop up blocking in real time, everytime  I work on my laptop?
Photo of beataperito

beataperito

  • 70 Points

Posted 2 months ago

  • 1
Photo of TM_Kim

TM_Kim, Employee

  • 3,082 Points 3k badge 2x thumb
Hi, beataperito.

Can you provide us the link of the unwanted website popping-up on your screen? If you could send a screenshot, that would be better.

You can also check if your Trend Micro toolbar is on to make sure you are being notified about the security risks associated with the websites you try to visit. Please check this link for more information.

Hope this helps. In case you need more assistance, let us know immediately.

- Kim
(Edited)