blocked phone number

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  • Updated 2 years ago
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i inadvertently added a phone number to my blocked list and cant seem to get it off even putting it on the approved list. how can i fix it so the number is not blocked?
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dabitzer5

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Posted 2 years ago

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TM_Claudia, Employee

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Official Response
Just to double check -- what is your current setting for "Filtering Method" in "Call & Text Blocking?"

To block/unblock phone numbers, there two ways to do this:
1) Set "Filtering Method" to "Stop only blocked callers", and add any phone numbers you'd like to block in the Blocked List. Any number not in this Blocked List will not be blocked.
2) Set "Filtering Method" to "Allow only approved callers" or "Allow only approved callers and anonymous callers", and add any known phone numbers you do not want to block in the Approved List. Any number not in the Approved List will be blocked.

Please let me know if you're able to adjust the settings to remove the phone number from being blocked. Thanks.

For your reference, here's the complete user manual for Trend Micro Mobile Security 7.0 for Android:
Trend Micro Mobile Security 7.0 for Android Product Guide