Blocked Messages

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  • Question
  • Updated 10 months ago
  • Answered
I keep getting the following message from trusted mail users "Your security software found malicious content in the attached email message. For your protection, the message was converted into a less risky text file. If you decide to read it, please do not reply or visit any websites that it mentions. You should delete the text file as soon as possible." The sites are and and are safe so how can I set my Trend Micro to allow these messages?
Photo of wilsonpa


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Posted 10 months ago

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Photo of TM_Voltaire

TM_Voltaire, Employee

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Hi wilsonpa!

Thank you for letting us know about your concern. 

This happens because the content of the email header is too big or if there are too many attachments.

Trend Micro Security has a default limit to the header content. When the header content reached this limit, you will be notified via email. The original email will be renamed as "original.txt" and will be attached to the email notification. 

To fix this, use the guide below.

Receiving “Trend Micro Security protected you from a risky message” email notification from Trend Micro

Please let us know if this solution worked for you. 

Thank you and have a great day!

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