Blocked Files by Yahoo

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  • Question
  • Updated 1 year ago
  • Answered
Hi my broadband provider Yahoo is blocking Trend Micro when I try to download my pdf files for example on Datacom payslip how to change settings
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Posted 1 year ago

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TM_L, Official Rep

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Hi @elwynclose, thank you for reporting this issue. 

We understand you encountered a problem while opening PDF files. We definitely want to help you to solve this issue, so we would like to understand your situation a bit more. Please provide the following information for us:
  1. Which browser(s) are you using to read the PDFs? (e.g. Microsoft IE11, Microsoft Edge, Google Chrome etc.)
  2. The OS of your computer? (e.g. Windows 10, Windows 7 etc.)
  3. Do you have PDF plug-ins enabled for your browser(s)?
  4. What other websites are you trying to access PDFs? (Please provide the URLs.)
  5. Can you open the PDFs by other browser(s)?
  6. If there are some error messages, please provide screenshots for us.
  7. Provide the picture of "your broadband provider Yahoo is blocking Trend Micro" for us.
Though we cannot provide more precise solutions before we receive more info. However, the following are possible work-around solutions:
  1. Use Internet Explorer 11 to open PDF files in websites
  2. Right-click on the PDF links you're trying to access, and right-click and choose "Save target as..." to download the PDF to your PC, and open the PDF file using a PDF reader (e.g. Adobe)
  3. Try using another browser -- Google Chrome, Firefox, etc.
  4. Add the PDF websites to the Trend Micro Security Exception List:
    Configuring the Exception List of Trend Micro Security software - refer to  "Add or Block Websites"

Please let us know how it goes. Thanks!

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